Scope of Responsibility:
Customers can request for any cancellation, return, and refund before purchases have been processed and/or delivered depending on the order state. All policies and terms and conditions set out by the vendors/exhibitors shall become enforceable once goods have been processed, shipped, or delivered.
Cancellation:
Products:
SHOPSPOT allows cancellation prior to order processing and/or delivery procedure and in compliance with the seller’s policy. Once the seller has approved the cancellation, it will go through.
If a customer cancels their order within the timeframe provided on the invoice, they will receive a full refund.
Cancellation is permissible according to the following reasons:
- There is a delay in the delivery of goods or services.
- The description of the item has been changed significantly by the seller since the order was placed, or there has been a blatant typographical error.
- Change of mind
When an item or service has been processed or sent, the customer should check the seller’s policy to see whether any additional fees have been imposed by the seller due to the shipment or payment procedure.
SHOPSPOT, as a vendor:
Regarding cancellation policy, SHOPSPOT enables cancellation prior to the delivery procedure and/or the start of the order and the customer will receive a full refund. If a customer cancels an order after the goods or service has been dispatched, he or she will be responsible for the cancellation price, which includes shipping and payment processing fees, unless the cancellation is the result of a SHOPSPOT error. If a customer cancels an order after SHOPSPOT has begun working on it for reasons other than SHOPSPOT’s fault, SHOPSPOT will take the costs properly expended from the refund.
Return Policy:
If a consumer is dissatisfied with his or her purchase after delivery, he or she must follow the exhibitor’s return policy. While most vendors have a return policy that is consistent with SHOPSPOT because of the implementation of SHOPSPOT’s General Terms and Conditions in addition to the Vendors/Exhibitor’s Terms and Conditions, it may nevertheless differ. Before making a purchase, customers should familiarize themselves with the exhibitor’s return and refund policy, which can be found on the exhibitor’s personal page.
As long as the return isn’t due to SHOPSPOT’s fault, the company will cover the cost of returning the product/service as well as any repair or other fees.
Return is applicable for the following reasons:
- The product is faulty, fraudulent, or otherwise misrepresented by the seller.
- The wrong product or service was supplied
- Change of mind/Dissatisfaction
If a product is damaged, the buyer must inform the exhibitor within 15 days of receipt. If a product is defective, counterfeit, or otherwise not as described, the buyer must contact the vendor as soon as possible after receiving the order.
If the seller is notified, the product will be replaced, the fault will be fixed, or the item will be returned to the client with a full refund after the damage has been examined.
If the customer receives the erroneous item or service, they must contact the vendor right away to arrange for a return and redelivery or a refund in full.
The seller will ask the carrier to pick up the returned products once the return is approved.
If a product needs to be returned for any reason other than the vendor’s error, the customer is responsible for both delivery and return shipping costs unless the vendor agrees to pay them (s). As a result, the charge for returning an item is determined by the policy of the vendor. If a product needs to be returned for any reason other than the vendor’s error, the customer is responsible for both delivery and return shipping costs unless the vendor agrees to pay them (s). As a result, the charge for returning an item is determined by the policy of the vendor.
SHOPSPOT Non-Returnable Items:
The consumer must check the return conditions before purchasing a goods or service because the return policy is dependent on the product or service’s kind and nature.
A general list of non-returnable items includes, but is not limited to:
- Clearance items marked as non-returnable
- Grocery products
- Flowers and plants
- Consumable items
- Health, personal and hygiene care items
- Some beauty products
- Some jewelry
- Products missing the serial number or UPC
- Products with their retail packaging, seals or boxes opened or missing any tags or labels
- Products not in the same condition as received, whether used or damaged
- Certain product types
Exchange:
SHOPSPOT does not at any point of time during any transaction between the USER and the exhibitor take the ownership of any of the products/services provided by the merchant. Nor does it at any point asserts any rights or claims over the products/services offered by the exhibitor to the USER. The cancellation/refund, if any, will be governed as per the terms and conditions of the exhibitor depending upon the goods and services availed by the user. SHOPSPOT has no role in governing refund/cancellation charges and will not be responsible for refund/cancellation including any charges arising therefrom.
In the event, YOU erroneously send a payment to a wrong party or have sent a payment for a wrong amount, SHOPSPOT shall have no liability in this regard and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any). SHOPSPOT will not refund or reverse a payment erroneously made by YOU.
SHOPSPOT disclaims any accountability, legal, losses/damages or else, that might arise because of the act, omission or otherwise of any USER on its website/mobile application or caused by the same. USER/YOU expressly admit that SHOPSPOT is only a digital exhibition platform, and as such, stands indemnified from any accountability that might arise because of the same. YOU (USER) moreover acknowledge that visiting/using SHOPSPOT website/mobile application is an implicit reception/confirmation of this disclaimer on your part.
All instructions, requests, directives, orders, directions, entered by the USER, are based upon the USER’s decisions and are the sole responsibility of the USER.
Service:
Exhibitors that have already started working on an order have the right to deduct reasonable charges from refunds if cancellations are requested beyond 48 hours of placing the order.
After shipping and/or delivery, consumers who seek cancellation will be charged in accordance with the exhibitor’s terms of service policies.
Consumers who are dissatisfied with the service given by an exhibitor should first contact them to try to address the issue, and if that fails, the customer can register a complaint with SHOPSPOT, who will examine the case and help seek a resolution.
If a customer is dissatisfied with a SHOPSPOT service, he or she should contact SHOPSPOT’s Support Service.
Delivery:
The consumer is provided with several options for delivery, which include:
- Express Delivery
- Standard Delivery
- Scheduled Delivery
- Pay and collect
- Any other delivery option offered by the vendor
SHOPSPOT will make every effort to provide products/services on time, unless unforeseen circumstances prevent this. .
Shipping Fees:
The vendor decides on the delivery fees, and those will be made available to the buyer and explained to them before the purchase is made.
Raising a Complaint:
The customer can contact SHOPSPOT via our Support Services if they are dissatisfied with the product or service or if they have a disagreement with the exhibitor and are unable to address the matter amongst themselves. Our Support Services team is committed to providing and ensuring customer satisfaction. SHOPSPOT will look into the situation and work to find a solution on a friendly basis.
Before calling SHOPSPOT, the customer should first attempt to address the problem with the exhibitor.